Return Timeframe

30 days
You’ll need to return any unwanted products with proof of purchase in pristine, unused condition within 30 days of delivery, and we'll be happy to offer you a refund or exchange. We're always keen to ensure we have happy customers.

Sadly, gift items, personalized gifts and consumable items are excluded from this policy.

Return/Refunds
Shoppers can return all products within 30 days of the shipment delivery date as long as the item is in resalable condition (unless specifically defined on the item page itself). Once the item(s) is/are received and the condition of the return is verified, a refund will be processed.

Shipping & Handling is not refunded.
The customer is responsible for returning the item themselves.

If a return is sent by a customer without prior notification and authorization then the package will be refused and returned to sender.

Exchanges
If an item, such as clothing is shipped in the correct color and size but a customer would like to change the size or color then it may be exchanged if it is still within the 30 days of the delivery date. The item needs to be still in sell-able condition as the item will be verified before the exchange is shipped.

The customer is responsible for returning the item themselves for exchanges.

The new order change shipped to the customer will not have additional shipping and handling.

Any exchange request after the first may have an additional charge.

No exceptions will be made for exchanges or refunds.

Reasons for returns

Product damaged ✔ We're happy to offer replacement ✔ Images required	Wrong quantity ✔ We're happy to offer replacement I am happy to offer refund
Wrong product ✔ We're happy to offer replacement ✔ We're happy to offer refund ✔ Images required	Product not as described ✔ We're happy to offer refund

 

This policy only applies to items bought from our retail stores online or if you're unsure on anything covered here, please contact our Customer Services team, who will be only too happy to help.