Please find below the frequently asked questions related to buying Digital Games on GadgetWorld.Shop
When does Money Back Guarantee apply?
If a digital item you purchased on GadgetWorld.Shop is not as described, doesn’t work or stops working, you will receive a refund.
I bought a key by mistake and didn’t use it. Can I return it and get a refund?
Money Back Guarantee does not apply if you bought a key by mistake. The program is here to protect you in case the product you bought isn’t as described, doesn’t work or stops working.
Please make sure to correctly check what item you are buying before checking out. All info about any regional restrictions, platform and product type can be found on the product page. If you bought a key by mistake, we recommend contacting us through Customer Services Center for a possible solution.
Why the return policy for physical products is different?
Physical and digital products are governed by different laws. For physical products we offer a 30-day return policy with a guarantee and product warranty. For Physical Products the policy is available in details in every product page.
How can I start a Money Back Guarantee claim?
If the digital product you purchased doesn’t work, stops working or isn’t as described, you can send us a claim. Please use the contact us form stating the order number.